Privacy Policy for Gibson Iron and Metal

Effective Date: June 18th, 2026

Gibson Iron & Metal Privacy Policy

Gibson Iron & Metal ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our services, website, or communicating with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect the following information:

• Name

• Phone number

• Email address

• Mailing address

• Service-related information

• Communication preferences

• Information provided through forms, phone calls, text messages, or in-person interactions

How We Use Your Information

We use the information we collect to:

• Provide requested services

• Schedule appointments and pickups

• Respond to inquiries and customer service requests

• Send account and service-related communications

• Improve our services and customer experience

• Comply with legal obligations

Text Messaging (SMS) Communications

Customers may choose to receive SMS communications from Gibson Iron & Metal.

SMS messages may include:

• Appointment reminders

• Pickup scheduling notifications

• Service updates

• Account-related notifications

• Customer support communications

SMS Consent

Customers provide consent to receive SMS messages by verbally opting in during a phone call or in-person interaction with our staff.

Before sending SMS messages, we clearly inform customers of:

• The types of messages they may receive

• That message frequency may vary

• That message and data rates may apply

• That consent is not a condition of purchase

• How to opt out of future messages

Consent is documented and maintained in our customer records.

Opt-Out Instructions

Customers may opt out of receiving SMS messages at any time by replying:

STOP

Upon receiving a STOP request, we will cease sending SMS messages unless otherwise required to complete an existing transaction or comply with legal obligations.

Help Instructions

Customers may request assistance at any time by replying:

HELP

For additional support, customers may contact us directly using the contact information provided below.

SMS Data Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes.

Phone numbers collected for SMS communications are used solely for the purposes described in this Privacy Policy.

Information Sharing

We do not sell, rent, or trade personal information to third parties.

We may share information only in the following circumstances:

• With service providers that assist in operating our business

• To comply with legal requirements, court orders, or governmental requests

• To protect our rights, property, or safety

• In connection with a business transfer, merger, or acquisition

Any third-party service providers are required to maintain appropriate safeguards for your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Gibson Iron & Metal

Phone: [Insert Phone Number]

Email: [Insert Email Address]

Website: https://www.gibsoniron.com